GlowNest Energy – Refund Policy

At GlowNest Energy, we strive to provide high-quality products and professional installation services. This policy outlines the terms under which refunds may be issued.

Deposit and Procurement

For most projects, customers are required to make a deposit before procurement of equipment begins.
Once equipment has been purchased for a project, refunds may not be possible because the items are specifically ordered for the customer.

Order Cancellation

If a customer cancels a project before equipment procurement begins, a refund may be issued after deducting administrative or processing costs.

Installation Services

Installation service fees become non-refundable once installation work has commenced.

Faulty Equipment

If any equipment supplied by GlowNest Energy is found to be defective, the item will be repaired or replaced according to the manufacturer's warranty policy.

Refund Processing Time

Approved refunds may take 7–14 business days to be processed depending on the payment method used.

Contact for Refund Requests

Customers requesting refunds or cancellations should contact:

Phone / WhatsApp: +2347036375759

Email: support@glownestenergy.com.ng